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FAQ

 

 

1. What is Globtan?

 

Globtan consists of several Turkish stores and is also considered a dedicated Turkish marketplace for clothing. It provides customers with a direct platform to acquire a curated selection of Turkish brands. Globtan's commitment to delivering high-quality service is evident in the careful selection of stores and products available on the platform. The core focus is on providing customers with a seamless and exceptional shopping experience.



2. How does the product purchasing process work on Globtan?

 

All showcased products on Globtan are readily available in Globtan stores. The platform takes charge of the entire process, from payment to shipping and product delivery, ensuring a hassle-free experience for customers.



3. What regions does Globtan currently serve in terms of shipping?

 

Globtan's current service footprint extends to the Arabian Gulf region, covering nations such as Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Oman, and Bahrain.



4. What is the shipping timeframe for orders placed on Globtan?

 

In collaboration with Aramex, Globtan ensures fast shipping via air, resulting in delivery within 3-5 days. However, some orders may take longer, up to seven days. Globtan will provide a $10 gift apology for any order delayed beyond seven days. Quality, for us, is a way of doing business.


5. What is Globtan's vision in terms of delivering excellence in products and service?

 

Globtan's overarching vision is to deliver excellence in both products and service. The emphasis is on providing customers with the finest Turkish products while maintaining high standards of quality and service.



6. Is shipping cost transparent on Globtan?

 

Yes, Globtan believes in upfront clarity. Shipping costs are inclusive, with no hidden charges. What you see is what you pay, reflecting the company's commitment to honesty and customer satisfaction.



7. Sometimes there may be customs fees on orders, does Globtan cover them?

 

 We are open and confident in our approach, where the customer does not bear any additional costs. We have recently observed the presence of customs fees and have signed an agreement with the shipping company to bear and send those fees to Globtan for settlement. If the customer pays these fees for any reason, we will compensate the customer directly with a gift coupon worth double the fees paid. We are committed to providing a transparent and fair experience for every customer.

8. How can customers contact Globtan for further inquiries or assistance?

 

For any further inquiries or assistance, customers can reach out to Globtan through the following channels:

These contact options ensure a responsive and helpful customer support experience, addressing any questions or concerns promptly.