Monday, September 11, 2023

Dear Customers and Partners,

I am Enes Gökmen, Director of Customer Service at Globtan, and it is an honor for me to communicate with you through this blog. Today, I want to highlight a key aspect of our ethics here at Globtan: the paramount importance of customer service and the unwavering trust that underlies it. The pulse of our business: Customer service At Globtan, we strongly believe that customer service is the pulse of our business. It's not just a department or a process; It is a philosophy that guides everything we do. We understand that in a world of wholesale trading, where accuracy, reliability, and trust are essential, exceptional customer service is not negotiable.

Why is customer service important?

1. Building Relationships: Customer service is not just problem solving; It's about building lasting relationships. We view every interaction with our customers as an opportunity to develop trust and loyalty. By being business-oriented, responsive and understanding, we aim to foster relationships that go beyond transactions.

2. Ensuring Trust: Trust is the foundation on which successful partnerships are built. When you choose Globtan as your wholesale partner, you are putting your trust in us. We take this responsibility seriously and are committed to maintaining the highest levels of trust through transparency, reliability and consistency in our service.

3. Problem Solving: In any business, challenges are inevitable. What sets us apart is an unwavering dedication to solving problems quickly and effectively. Our customer service team is here to hear and understand and provide solutions tailored to your needs, ensuring that your concerns are addressed with care.

Our commitment to you

When you reach out to us, whether it's an inquiry, a concern, or just looking for guidance, know that you are not just another customer; Rather, you are valuable partners for us. We are here to support you every step of the way, ensuring that your experience with Globtan exceeds your expectations.

Transparency: We believe that trust is based on transparency. Our commitment to transparency means providing accurate information, clear communication, and straightforward solutions. You can count on us to be open and honest in all our interactions.

Quick Response: Your time is valuable, and we understand the importance of quick response. Our dedicated customer service team is always ready to assist you, ensuring that your inquiries and requests are dealt with in a timely manner.

Continuous Improvement: We are committed to continuous improvement. Your opinions are invaluable, as they help us improve our services and enhance your experience. We actively seek your opinions to ensure we are met

Meet your expectations and we exceed them.

Conclusion: Trust is our currency

In conclusion, at Globtan, we understand that trust is not given but earned. It is a currency that forms the basis of our customer relationships. We are committed to consistently providing exceptional customer service that reinforces the trust you place in us.

Thank you for choosing Globtan as your wholesale partner. The trust you place in us is a responsibility we bear with dedication and pride. We look forward to continuing our journey together, serving your needs, and building a partnership based on trust and excellence.

Best regards,

Enes Gökmen
Customer Service Manager, Globtan.com